Privacy Policy

Last Updated: [ March 8, 2026]

Elkom Technologies Limited (“we,” “us,” “our,” or “the Company”) is your trusted partner for smart security, surveillance, and infrastructure solutions. We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL, e.g., www.elkomtechnologies.co.ke] (the “Website”), or when you engage with us for our security, surveillance, and infrastructure services.

We deliver peace of mind, reliability, and a fully integrated safety experience for homes, businesses, and institutions across Kenya and East Africa. Protecting what matters to you includes protecting your personal data.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Who We Are

Elkom Technologies Limited is a premier provider of advanced security, surveillance, and integrated smart infrastructure solutions. Established in 2012, we combine cutting-edge technology with over a decade of local expertise to protect lives, safeguard property, and streamline operations for our clients.

• Registered Address: P.O. Box 2241-00200, Nairobi, Kenya. Coffee Plaza Mezzanine Floor, ExcLane off Haile Selassie Avenue

• Email: info@elkomtechnologies.co.ke

• Phone: (+254) 702 617777 / (+254) 733 617777

For the purposes of data protection laws, we are the “Data Controller” of your personal information.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data
Personally identifiable information, such as your name, billing address, shipping address, email address, and telephone number, that you voluntarily give to us when you inquire about our services, request a quote for a CCTV installation, access control system, or power backup solution, or sign up for communications from us. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent us from providing you with our security and infrastructure services.

Derivative Data
Information our servers automatically collect when you access the Website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Website.

Project & Technical Data
To deliver our integrated safety solutions, we may collect specific information related to your property or business operations. This may include:

• Site Information: Addresses, floor plans, and specific security requirements for homes, businesses, or institutions.

• System Specifications: Details regarding the design and installation of your surveillance, access control, or power backup systems to ensure they are tailored to your unique needs.

• Installation Records: Documentation related to the maintenance and support of your installed systems.

Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase our services. [NOTE: We strongly recommend using a third-party payment processor to handle all financial transactions. If you use a third-party processor, you should state here that we store only very limited, if any, financial information.]

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

1. Deliver our core mission: To provide innovative and reliable security solutions that protect lives, property, and critical operations.

2. Provide integrated smart infrastructure systems tailored to the unique needs of our clients.

3. Process your transactions and manage service agreements.

4. Schedule and perform installations, maintenance, and support for your security and infrastructure systems.

5. Communicate with you regarding project updates, site visits, and service schedules.

6. Monitor and analyze usage and trends to improve our technology application and customer experience.

7. Notify you of updates to our services or new offerings that may enhance your safety and operational efficiency.

8. Request feedback and contact you about your use of our systems to ensure they continue to meet your needs.

9. Respond to customer service requests and resolve disputes.

10. Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation (including but not limited to Kenyan law).

Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. We ensure these partners adhere to strict confidentiality obligations.

Installation & Maintenance Partners
To deliver our fully integrated safety experience across Kenya and East Africa, we may share relevant project details with our trusted technicians, engineers, and installation partners to perform work on your behalf.

Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

5. Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website and improve your experience.

• Cookies: When you visit the Website, we or our service providers may send one or more cookies (small text files) to your computer to uniquely identify your browser and help you navigate the site more efficiently.

• Opting Out: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability or functionality of our Website.

6. Third-Party Websites

The Website may contain links to third-party websites and applications of interest. Once you have used these links to leave the Website, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information, reflecting our commitment to “protecting what matters.” While we have taken reasonable steps to secure your personal information, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). For project and installation records, we may retain information to provide ongoing maintenance and support for your systems.

9. Your Rights / Opt-Out Policy

Depending on your location, you may have the following rights regarding your personal information:

• The right to access – You have the right to request copies of your personal data.

• The right to rectification – You have the right to request that we correct information you believe is inaccurate.

• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that we restrict the processing of your personal data.

• The right to data portability – You have the right to request that we transfer the data we have collected to another organization.

If you would like to exercise any of these rights, please contact us at the information below.

Email Opt-Out: You can always review, update, or opt out of future marketing emails by contacting us or using the “unsubscribe” link at the bottom of our marketing emails.

10. California Privacy Rights (If Applicable)

[Optional: If you have clients in California, include CCPA specific language here.]

11. Children’s Privacy

The Website and our services are not directed to anyone under the age of 16. We do not knowingly collect personally identifiable information from children under 16.

12. International Users / Data Transfers

If you are visiting our Website from outside Kenya, please be aware that your information may be transferred to, stored, and processed in Kenya where our servers are located and our central database is operated. By using our Website, you acknowledge that your information will be transferred to our facilities.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy.

14. Contact Us

If you have questions or comments about this Privacy Policy, or if you want to exercise your data rights, please contact us. We are here to deliver peace of mind, reliability, and a fully integrated safety experience.

Elkom Technologies Limited
P.O. Box 2241-00200, Nairobi, Kenya.
Coffee Plaza Mezzanine Floor,
ExcLane off Haile Selassie Avenue
Email: info@elkomtechnologies.co.ke
Phone: (+254) 702 617777 / (+254) 733 617777

Elkom Technologies Limited – Protecting what matters, empowering lives, and building a safer tomorrow.